Servicemaster Plumbing Services

ServiceMaster Plumbing shows a mixed performance profile with significant polarization in customer experiences. Professionalism scores moderately at 68, driven by numerous complaints about rudeness, unprofessional behavior, and poor communication, though some technicians (Matthew, Xavier, Chris, Tony, Jose) received consistent praise. Pricing is the weakest dimension at 55, with recurring complain... Read more

ServiceMaster Plumbing shows a mixed performance profile with significant polarization in customer experiences. Professionalism scores moderately at 68, driven by numerous complaints about rudeness, unprofessional behavior, and poor communication, though some technicians (Matthew, Xavier, Chris, Tony, Jose) received consistent praise. Pricing is the weakest dimension at 55, with recurring complaints about undisclosed fees, surprise charges, aggressive collection tactics including lien threats, and charges for diagnostic work that yielded no resolution. Project completion at 64 reflects incomplete jobs, abandoned work, and failure to follow through on callbacks. Experience at 72 is the strongest area, with skilled technicians praised for problem-solving ability, though offset by multiple instances of incompetent diagnosis and unsafe work (gas leaks, electrical hazards). The company's pattern of threatening liens and aggressive debt collection significantly undermines trust. Read less