Reliance Plumbing & Drain Cleaning

Reliance Plumbing shows a deeply split profile: individual technicians like Alfonso, Nathan, Alfredo, and Alphonso receive consistent praise for professionalism and skill, but the company as a whole is repeatedly criticized for pricing practices that customers describe as predatory, opaque, and exploitative. Pricing is the weakest dimension by far, with 14 explicit mentions — the majority negati... Read more

Reliance Plumbing shows a deeply split profile: individual technicians like Alfonso, Nathan, Alfredo, and Alphonso receive consistent praise for professionalism and skill, but the company as a whole is repeatedly criticized for pricing practices that customers describe as predatory, opaque, and exploitative. Pricing is the weakest dimension by far, with 14 explicit mentions — the majority negative — citing hidden fees, refusal to quote over the phone, after-hours surcharges, and prices significantly higher than competitors. Project completion is mixed: several reviews praise timely and thorough work, but multiple reviews describe no-shows, missed appointment windows, and jobs abandoned mid-task without resolution. Experience scores moderately positive overall, with several technicians demonstrating genuine skill, but offset by at least two clear instances of misdiagnosis or unnecessary work recommendations. The overall WW Score of 62.1 reflects a company with capable field staff undermined by systemic pricing and reliability failures. Read less