Pro-Tech Air Conditioning & Plumbing Service

Pro-Tech scores reasonably well on professionalism at the individual technician level, with dozens of reviews praising specific techs as courteous, punctual, and communicative — however this is significantly offset by multiple serious complaints about rude managers, no-shows, and broken callback promises. Pricing is the most damaging dimension: a large volume of reviews explicitly describe price... Read more

Pro-Tech scores reasonably well on professionalism at the individual technician level, with dozens of reviews praising specific techs as courteous, punctual, and communicative — however this is significantly offset by multiple serious complaints about rude managers, no-shows, and broken callback promises. Pricing is the most damaging dimension: a large volume of reviews explicitly describe price gouging, wildly inflated part costs, lack of itemized billing, and charges made without customer approval, pulling the pricing score down sharply. Project completion is mixed — many routine maintenance visits go smoothly, but there are multiple documented cases of failed installations requiring repeated callbacks, abandoned follow-through, and unresolved issues lasting weeks. Experience is similarly split: frontline techs are often praised for thoroughness, but a significant and recurring pattern of false or exaggerated diagnostics — recommending full system replacements for minor fixable issues — seriously undermines the technical credibility score. Read less