Brownies Septic and Plumbing

Brownie's Septic & Plumbing presents a deeply split profile: a large volume of recent 5-star reviews praising individual technicians — particularly Jean G., Rene Crespo, and Nate G. — for punctuality, friendliness, and clear communication, contrasted sharply with a substantial body of detailed negative reviews spanning years that describe chronic no-shows, missed appointments, poor follow-thro... Read more

Brownie's Septic & Plumbing presents a deeply split profile: a large volume of recent 5-star reviews praising individual technicians — particularly Jean G., Rene Crespo, and Nate G. — for punctuality, friendliness, and clear communication, contrasted sharply with a substantial body of detailed negative reviews spanning years that describe chronic no-shows, missed appointments, poor follow-through on callbacks, and outright billing disputes. Professionalism scores moderately because while many field technicians are praised individually, the company's office and scheduling operations are repeatedly cited as unreliable, dismissive, and unresponsive. Pricing is the weakest dimension, with multiple credible accounts of hidden charges, unauthorized credit card charges, bait-and-switch quoting, and refusal to honor refunds or warranties. Project completion is significantly dragged down by serious accounts of incomplete work, incorrectly installed systems, abandoned jobs, and failure to honor callbacks or fix their own errors — including a $12K septic system installed incorrectly and a drain field replacement that took 5-6 months with extensive property damage. Experience scores modestly positive due to many routine pump-out jobs done competently, but is undermined by multiple accounts of misdiagnosis, upselling unnecessary services, and work not meeting code. Read less