Miller & Sons Plumbing

Miller & Sons Plumbing shows a genuinely mixed track record across all four dimensions. Professionalism scores moderately — many reviewers praise individual technicians as courteous, punctual, and communicative, but a meaningful cluster of reviews describes poor communication, unsupervised or undertrained workers, and at least two incidents of technicians not wearing masks with vulnerable client... Read more

Miller & Sons Plumbing shows a genuinely mixed track record across all four dimensions. Professionalism scores moderately — many reviewers praise individual technicians as courteous, punctual, and communicative, but a meaningful cluster of reviews describes poor communication, unsupervised or undertrained workers, and at least two incidents of technicians not wearing masks with vulnerable clients. Pricing is the weakest dimension: while several customers found rates fair or competitive and one review noted military/senior discounts, multiple reviews explicitly describe being overcharged, receiving incorrect quotes, being billed for incomplete or wrong work, and one customer reported a water heater priced at five times market rate. Project completion is a significant concern — numerous reviews describe work done incorrectly, jobs left incomplete, wrong repairs performed, callbacks not honored, and at least two cases where customers were charged for work that produced no results or made the situation worse. Experience scores reflect a split between highly skilled individual technicians praised by name and a pattern of diagnostic failures, incorrect installations, and work that had to be redone by other companies. Read less