Overview of Company Customer Sentiment Analysis in May
The reviews for Mike Scott Plumbing paint a predominantly negative picture across nearly all dimensions. Professionalism is the most heavily cited concern, with multiple reviewers describing rude dispatch staff, a no-show appointment with no callback, and dismissive customer service — only one or two older reviews offer positive remarks about professionalism. Project completion is similarly trou... Read more
The reviews for Mike Scott Plumbing paint a predominantly negative picture across nearly all dimensions. Professionalism is the most heavily cited concern, with multiple reviewers describing rude dispatch staff, a no-show appointment with no callback, and dismissive customer service — only one or two older reviews offer positive remarks about professionalism. Project completion is similarly troubled, with one reviewer requiring three return visits for a running toilet that was never fixed, and another being charged $131 for work they explicitly did not want performed and that left their yard in an unsafe condition. Pricing is flagged as poor value by at least two reviewers who felt they were charged for incomplete or unwanted work. The two positive reviews are brief, lack specific detail, and are both over two years old, limiting their reliability against the more recent and detailed negative accounts. Read less