PRO-TEC Plumbing & Air

Pro-Tec's individual technicians are frequently praised for punctuality, friendliness, and professionalism, which keeps the professionalism score above average despite some notable failures in office communication and responsiveness. However, pricing is the single most damaging dimension: multiple detailed, credible reviews describe charges that reviewers and competing plumbers found grossly exces... Read more

Pro-Tec's individual technicians are frequently praised for punctuality, friendliness, and professionalism, which keeps the professionalism score above average despite some notable failures in office communication and responsiveness. However, pricing is the single most damaging dimension: multiple detailed, credible reviews describe charges that reviewers and competing plumbers found grossly excessive, including flat dispatch fees, high diagnostic charges, and labor costs far above market rate. Project completion is mixed — several reviews describe repeat visits to fix the same problem, a failed installation that later caused a major leak, and at least one case where an issue remained unresolved after three technician visits and nearly $500 spent. Experience scores moderately, with many positive mentions of skilled individual techs offset by serious documented cases of misdiagnosis, improper fittings, and faulty workmanship requiring correction. Read less