Aztec Plumbing & Drains

Aztec Plumbing receives consistently strong marks for individual technician professionalism, punctuality, and friendliness — the majority of positive reviews praise specific techs by name for being courteous, on-time, and knowledgeable. However, pricing is the single most damaging dimension in this dataset, with an extraordinarily high volume of explicit complaints about price gouging, excessive... Read more

Aztec Plumbing receives consistently strong marks for individual technician professionalism, punctuality, and friendliness — the majority of positive reviews praise specific techs by name for being courteous, on-time, and knowledgeable. However, pricing is the single most damaging dimension in this dataset, with an extraordinarily high volume of explicit complaints about price gouging, excessive labor charges, and quotes that were multiples above competitors — this is not a marginal concern but a dominant pattern across hundreds of reviews spanning years. Project completion is mixed: many jobs are finished well and on time, but a significant minority of reviews describe incomplete work, failed inspections, abandoned jobs, warranty denials, and situations where problems were not actually resolved despite payment. Technical experience scores moderately well based on positive mentions of skilled diagnostics and problem-solving, but is undermined by multiple credible accounts of misdiagnosis, unnecessary upselling, and shoddy workmanship on larger jobs like repiping. The overall WW Score of 58.2 reflects a company with capable field staff but serious, systemic issues around pricing transparency, job completion integrity, and customer service escalation. Read less