ABC Southwest Plumbing & Air Conditioning

ABC Southwest's professionalism scores are heavily split: recent reviews from 2025 frequently praise named technicians like Hans, Adam, Josh, Kyle, Justin, and David for punctuality, communication, and courtesy, while older negative reviews describe rude customer service staff, missed appointments, and dismissive responses to complaints. Pricing is the most consistently and severely criticized dim... Read more

ABC Southwest's professionalism scores are heavily split: recent reviews from 2025 frequently praise named technicians like Hans, Adam, Josh, Kyle, Justin, and David for punctuality, communication, and courtesy, while older negative reviews describe rude customer service staff, missed appointments, and dismissive responses to complaints. Pricing is the most consistently and severely criticized dimension across the entire review history, with dozens of reviewers explicitly calling out charges they describe as grossly excessive — often 2x to 4x competitor quotes — and several describing a lack of upfront pricing transparency. Project completion is mixed: many recent jobs appear to have been completed satisfactorily, but multiple detailed negative reviews describe abandoned work, missed appointments, failed callbacks, unkept schedules, and at least one case of a $14,000 AC installation left with unresolved defects and an unfiled permit. Experience scores are similarly divided, with recent reviews praising technician knowledge while older reviews describe a technician who did not recognize a P-trap, one who left out a gasket causing a full freon leak, and multiple cases where problems were misdiagnosed across several visits. Read less