New England Plumbing

New England Plumbing has a large and long-standing base of satisfied customers who consistently praise punctuality, responsiveness, and courteous service, driving solid scores in professionalism and project completion. However, the review set contains a meaningful cluster of serious negative reviews — including credible, detailed accounts of no-shows, overbilling, price inflation mid-job, and wo... Read more

New England Plumbing has a large and long-standing base of satisfied customers who consistently praise punctuality, responsiveness, and courteous service, driving solid scores in professionalism and project completion. However, the review set contains a meaningful cluster of serious negative reviews — including credible, detailed accounts of no-shows, overbilling, price inflation mid-job, and work left incomplete — that materially drag down all four dimensions. Pricing is the weakest dimension: while many reviewers call prices fair, multiple detailed negative reviews allege significant overcharging, hidden fees, and quotes that ballooned without consent, producing a below-average score. Project completion is moderately strong overall but is undermined by at least two explicit accounts of jobs left unresolved and one account of a no-show appointment. Experience scores moderately well given the volume of praise for technical skill, but is offset by reviews describing wrong parts installed, leaks left behind, and problems not actually fixed. Read less