National Service Pros

National Service Pros (also operating as National Air and Heat) earns strong marks for professionalism and responsiveness, with the overwhelming majority of reviewers praising same-day or next-day service, friendly technicians, real-time tracking links, and proactive communication. Project completion is also generally strong, with most jobs resolved on the first or second visit, though a notable m... Read more

National Service Pros (also operating as National Air and Heat) earns strong marks for professionalism and responsiveness, with the overwhelming majority of reviewers praising same-day or next-day service, friendly technicians, real-time tracking links, and proactive communication. Project completion is also generally strong, with most jobs resolved on the first or second visit, though a notable minority of negative reviews cite abandoned follow-through, unresolved repairs, and one case of a missing heating element installation that went unaddressed for weeks. Pricing is the weakest dimension: while many reviewers call pricing fair or reasonable, a meaningful cluster of negative reviews explicitly flags overcharging, excessive parts markups (e.g., a $25 capacitor billed at $325), and aggressive upselling toward unnecessary full-unit replacements. Experience scores well overall given the volume of reviewers praising accurate diagnostics and skilled repairs, but is tempered by a few reviews where technicians failed to identify or fix the actual problem. The score reflects a company with genuine strengths in responsiveness and professionalism but with recurring and credible pricing and quality-control concerns that prevent a higher overall rating. Read less