E & M Plumbing

This contractor exhibits a stark divide between positive and negative customer experiences. Professionalism scores reasonably well (72.5) based on multiple mentions of punctuality, politeness, and courteous staff interactions. However, pricing practices are severely problematic (25.0), with three detailed complaints documenting overbilling, inflated markups (200-300%), excessive labor hour charges... Read more

This contractor exhibits a stark divide between positive and negative customer experiences. Professionalism scores reasonably well (72.5) based on multiple mentions of punctuality, politeness, and courteous staff interactions. However, pricing practices are severely problematic (25.0), with three detailed complaints documenting overbilling, inflated markups (200-300%), excessive labor hour charges, and refusal to issue refunds. Project completion is inconsistent (50.0), with some jobs completed successfully but at least one major failure where diagnostic work was incorrect and no actual service was rendered. Experience ratings are mixed (60.0), with quality workmanship praised in some reviews but serious technical incompetence alleged in others (misdiagnosis of sewer line condition). The company's responsiveness to complaints is poor, with multiple mentions of the owner failing to return calls. Read less