Cutler Bay Plumbing And Pipe Lining

Cutler Bay Plumbing has a strong base of satisfied customers who consistently praise responsiveness, same-day or next-day availability, fair pricing, and professional demeanor across dozens of reviews spanning nearly a decade. The majority of reviewers highlight prompt communication, knowledgeable technicians, and jobs completed efficiently and cleanly. However, the score is meaningfully pulled do... Read more

Cutler Bay Plumbing has a strong base of satisfied customers who consistently praise responsiveness, same-day or next-day availability, fair pricing, and professional demeanor across dozens of reviews spanning nearly a decade. The majority of reviewers highlight prompt communication, knowledgeable technicians, and jobs completed efficiently and cleanly. However, the score is meaningfully pulled down by a cluster of serious negative reviews: one detailed 1-star account describes a catastrophic $11,000 sewer pipe replacement with alleged code violations, back-pitched pipes, improperly joined fittings, and hostile behavior from the owner and crew — a significant workmanship failure. Additional 1-star reviews cite failure to return calls, last-minute cancellations, an incomplete repair where the plumber left after collecting payment without fixing the issue, a dishonest septic diagnosis, and a broken clay pipe connection. These negative experiences, while a minority, represent substantive failures across all four dimensions and prevent scores from reaching the high 80s or 90s. Read less