Crystal Clear Plumbing

Crystal Clear Plumbing earns strong marks across all four dimensions, with consistent praise for punctuality, courteous staff, and clean workmanship spanning multiple years of reviews. Professionalism is well-documented with numerous reviewers specifically calling out named technicians (Jared, Pedro, Scott, Sonny) as polite, prompt, and communicative. Project completion scores are high, with the v... Read more

Crystal Clear Plumbing earns strong marks across all four dimensions, with consistent praise for punctuality, courteous staff, and clean workmanship spanning multiple years of reviews. Professionalism is well-documented with numerous reviewers specifically calling out named technicians (Jared, Pedro, Scott, Sonny) as polite, prompt, and communicative. Project completion scores are high, with the vast majority of reviewers confirming jobs were finished correctly and efficiently, though one notable negative review describes a warranty dispute where a repair failed within a month and the company allegedly refused to honor it. Pricing scores are tempered by two negative data points: one reviewer found the $150 service call fee steep, another was charged $200 for 30 minutes with no leak found and no prior disclosure of the minimum charge, and a third was charged $475 for a job they felt should have cost $200 including being billed for the technician's error in ordering the wrong part. Experience scores are strong overall, with multiple reviewers praising technical knowledge and problem-solving, offset slightly by the one instance of a technician needing to 'phone a friend' and replacing the wrong part first. Read less