Brothers Backflow

Brothers Backflow has a strong base of loyal repeat customers, particularly among property managers, who consistently praise responsiveness, reliability, and office staff. However, professionalism is meaningfully dragged down by one detailed 1-star review describing appointment cancellations without notice, a technician abandoning a job, and a supervisor hanging up on a customer — a serious patt... Read more

Brothers Backflow has a strong base of loyal repeat customers, particularly among property managers, who consistently praise responsiveness, reliability, and office staff. However, professionalism is meaningfully dragged down by one detailed 1-star review describing appointment cancellations without notice, a technician abandoning a job, and a supervisor hanging up on a customer — a serious pattern of unprofessional conduct. Pricing is mentioned positively in a small number of reviews and is treated conservatively given limited data. Project completion scores moderately well, with several reviews noting same-day fixes and follow-through, but the abandoned appointment incident and one vague 1-star review with complaints about poor quality and work ethic prevent a higher score. Experience scores reasonably well based on explicit mentions of knowledgeable technicians and successful problem resolution where others had failed. Read less