Bob’s Plumbing

Bob's Plumbing has a strong base of loyal, long-term customers who consistently praise responsiveness, punctuality, and friendly technicians — many reviewers mention using the company for years or decades. However, professionalism is meaningfully dragged down by a recurring and credible pattern of complaints about rude office/receptionist staff, with at least 7 distinct reviews citing dismissive... Read more

Bob's Plumbing has a strong base of loyal, long-term customers who consistently praise responsiveness, punctuality, and friendly technicians — many reviewers mention using the company for years or decades. However, professionalism is meaningfully dragged down by a recurring and credible pattern of complaints about rude office/receptionist staff, with at least 7 distinct reviews citing dismissive or unprofessional phone interactions. Pricing is the weakest dimension: multiple reviewers with specific detail allege overbilling, undisclosed credit card surcharges, quotes not honored, and charges significantly exceeding estimates — these are not vague complaints but include documented evidence such as Ring doorbell footage and itemized disputes. Project completion scores moderately well, with most jobs described as finished promptly, but there are notable failures including a misdiagnosed water heater issue requiring a second plumber, an abandoned leak, a shower pan installed without proper floor support, and at least one no-show appointment. Experience scores positively overall, with many reviewers praising skilled diagnosis and quality workmanship, though a handful of reviews describe incorrect installations or work that had to be redone. Read less