Amy’s Plumbing

Amy's Plumbing has a strong base of satisfied customers who consistently praise responsiveness, friendliness, punctuality, and fair pricing across a large volume of reviews spanning several years. However, a meaningful cluster of negative reviews — roughly 12 to 14 out of 109 — raises serious concerns across all four dimensions. Multiple negative reviewers describe failed repairs that were not... Read more

Amy's Plumbing has a strong base of satisfied customers who consistently praise responsiveness, friendliness, punctuality, and fair pricing across a large volume of reviews spanning several years. However, a meaningful cluster of negative reviews — roughly 12 to 14 out of 109 — raises serious concerns across all four dimensions. Multiple negative reviewers describe failed repairs that were not corrected under warranty, technicians who misdiagnosed problems and charged for ineffective work, and a pattern of Amy or staff refusing to return for callbacks without additional charges. Pricing complaints include one reviewer alleging $1,000 was charged for a 15-minute roof flush and another citing $800 for a line flush that did not resolve the issue, while a separate reviewer found the quote for a simple valve replacement exorbitant. Project completion is the most damaged dimension, with at least five reviews describing jobs left incomplete, incorrect installations causing leaks or mold, or follow-up appointments that were cancelled or simply never honored. The volume and specificity of negative reviews prevent this company from scoring in the high range despite the majority of customers reporting positive outcomes. Read less