Overview of Company Customer Sentiment Analysis in May
The review set is small (4 reviews) and heavily negative, with 3 of 4 reviews rating the company 1 star. Professionalism is a major concern, with multiple reviewers describing rude, dismissive, and unprofessional behavior from both field staff and office personnel, including a boss who cursed and yelled at a customer. Pricing transparency is also a serious issue, with one customer overcharged and ... Read more
The review set is small (4 reviews) and heavily negative, with 3 of 4 reviews rating the company 1 star. Professionalism is a major concern, with multiple reviewers describing rude, dismissive, and unprofessional behavior from both field staff and office personnel, including a boss who cursed and yelled at a customer. Pricing transparency is also a serious issue, with one customer overcharged and never refunded as promised, and another paying over $2,000 with recurring problems and additional charges for repeat visits. Project completion is poor, as multiple reviews describe the same problems recurring after service, indicating work was not properly resolved. The single positive review from 2024 mentions quality and knowledge, but it is too vague and isolated to meaningfully offset the pattern of serious complaints. Read less