Reel Plumbers

Reel Plumbers presents a deeply mixed picture across all dimensions. Professionalism is the most heavily discussed dimension and is dragged down significantly by serious complaints: a cancelled appointment that was still billed, a plumber who refused to reassemble a toilet leaving a post-surgery patient without a nearby bathroom, and repeated return visits for unresolved work. On the positive side... Read more

Reel Plumbers presents a deeply mixed picture across all dimensions. Professionalism is the most heavily discussed dimension and is dragged down significantly by serious complaints: a cancelled appointment that was still billed, a plumber who refused to reassemble a toilet leaving a post-surgery patient without a nearby bathroom, and repeated return visits for unresolved work. On the positive side, several reviewers praised individual technicians as friendly, punctual, and communicative. Pricing concerns are notable, with one reviewer alleging a dishonest upsell for an unnecessary thermal expansion valve, and another describing billing issues upon departure. Project completion is inconsistent — some jobs were handled efficiently and thoroughly, while others required multiple callbacks and left work unfinished or improperly functioning. Technical skill received moderate praise in several reviews but was undermined by the installation quality complaint and the repeated-callback pattern. Read less