Iceberg Home Services

Iceberg Home Services shows a deeply polarized customer base with significant quality and ethical concerns. While professionalism scores reasonably well (75.2) with many technicians praised for punctuality and friendliness, this is severely undermined by pervasive pricing complaints (45.8) documenting systematic overcharging, aggressive upselling of unnecessary replacements, and misdiagnosis to ju... Read more

Iceberg Home Services shows a deeply polarized customer base with significant quality and ethical concerns. While professionalism scores reasonably well (75.2) with many technicians praised for punctuality and friendliness, this is severely undermined by pervasive pricing complaints (45.8) documenting systematic overcharging, aggressive upselling of unnecessary replacements, and misdiagnosis to justify expensive repairs. Project completion is compromised (68.5) by incomplete work, installation errors, and poor follow-through on callbacks. Experience ratings (62.1) reflect inconsistent technical competency, with multiple documented cases of technicians failing to diagnose simple problems correctly or attempting to sell $11,000 systems when $150-$400 repairs would suffice. The company's pattern of high-pressure sales tactics targeting vulnerable populations (elderly, single mothers) is particularly concerning. Read less