Overview of Company Customer Sentiment Analysis in May
This contractor shows significant weaknesses in project completion and pricing transparency, which heavily impact the overall score. Two reviews explicitly document incomplete repairs requiring callbacks to other companies and lack of follow-up communication. Pricing practices are highly problematic, with one customer charged $720 for work quoted at $150 with no upfront discussion, and another cha... Read more
This contractor shows significant weaknesses in project completion and pricing transparency, which heavily impact the overall score. Two reviews explicitly document incomplete repairs requiring callbacks to other companies and lack of follow-up communication. Pricing practices are highly problematic, with one customer charged $720 for work quoted at $150 with no upfront discussion, and another charged $300 for a repair that failed within days. The third review provides a more positive assessment of technical knowledge and willingness to return for callbacks, but this is substantially outweighed by the pattern of failed outcomes and customer dissatisfaction in the other two reviews. Professionalism scores are mixed, with one reviewer noting hard work and politeness, but others reporting poor communication and lack of closure on completed work. Read less