Overview of Company Customer Sentiment Analysis in May
This single review paints a deeply negative picture of Rinkwell Plumbing across multiple dimensions. Professionalism was severely lacking — the technician refused to dispatch for an active leak, told a paying commercial customer to 'live with the leak,' and falsely accused the customer of tampering with water pressure. Project completion is also scored very low, as the prior repair apparently di... Read more
This single review paints a deeply negative picture of Rinkwell Plumbing across multiple dimensions. Professionalism was severely lacking — the technician refused to dispatch for an active leak, told a paying commercial customer to 'live with the leak,' and falsely accused the customer of tampering with water pressure. Project completion is also scored very low, as the prior repair apparently did not resolve the underlying issue and the company refused to follow through with a callback or warranty visit. Experience is scored low given that the original repair failed and the technician's diagnosis over the phone was dismissive rather than investigative. Pricing data was not mentioned at all and cannot be scored. The review is from 2016, making it over 8 years old, which significantly limits its relevance to current performance. Read less