Professor Plumb

Professor Plumb has a strong base of positive reviews praising honesty, fair pricing, and technical skill, with many customers highlighting plumbers like Blue, Brian, and Jeff by name for going above and beyond — including refusing payment for minor fixes and offering free advice. However, a significant and recurring pattern of negative reviews specifically around no-shows, missed appointments, ... Read more

Professor Plumb has a strong base of positive reviews praising honesty, fair pricing, and technical skill, with many customers highlighting plumbers like Blue, Brian, and Jeff by name for going above and beyond — including refusing payment for minor fixes and offering free advice. However, a significant and recurring pattern of negative reviews specifically around no-shows, missed appointments, failure to return calls, and abandoned or incomplete work substantially drags down the professionalism and project completion scores. The pricing dimension scores well because multiple reviewers explicitly noted competitive quotes, prices coming in below competitors, and no hidden charges, though one reviewer alleged price inflation targeting. Project completion is the most penalized dimension due to multiple documented cases of jobs left unfinished, unresolved callbacks, and at least one case of property damage with no owner follow-up. Experience scores highest because when work was actually performed, reviewers consistently praised the technical quality and problem-solving ability of the technicians. Read less