OE Smith’s Sons

The reviews for O.E. Smith Sons paint a predominantly negative picture across all dimensions, with the few positive reviews being either very old (2014) or lacking specific detail. Professionalism is the most-mentioned dimension and is heavily dragged down by a rude phone hang-up, repeated broken scheduling promises, failure to return calls, and a vendor non-payment complaint. Project completion s... Read more

The reviews for O.E. Smith Sons paint a predominantly negative picture across all dimensions, with the few positive reviews being either very old (2014) or lacking specific detail. Professionalism is the most-mentioned dimension and is heavily dragged down by a rude phone hang-up, repeated broken scheduling promises, failure to return calls, and a vendor non-payment complaint. Project completion suffers significantly due to a documented pattern of scheduling failures, excuses, and a pump failure within months of installation. Pricing and experience scores are marginally higher due to one positive review praising timeline and estimate adherence, but are undermined by a $155 service call for a questionable diagnosis and a pump that failed within 7 months. The overall trajectory of reviews suggests a business that may have declined in quality over time, with the most recent reviews being the most critical. Read less