Overview of Company Customer Sentiment Analysis in May
Professionalism receives a mixed score: several reviews praise courteous, timely, and polite crews, but the most recent review (2024) describes an apprentice who was unproductive, distracted, and unhelpful, which significantly drags the dimension down. Pricing is a serious concern — two separate reviews explicitly describe being overcharged, one by over $220 and another billed $640 for unresolve... Read more
Professionalism receives a mixed score: several reviews praise courteous, timely, and polite crews, but the most recent review (2024) describes an apprentice who was unproductive, distracted, and unhelpful, which significantly drags the dimension down. Pricing is a serious concern — two separate reviews explicitly describe being overcharged, one by over $220 and another billed $640 for unresolved work, yielding a low score despite no complaints in other reviews. Project completion is similarly mixed: multiple reviews confirm jobs were finished satisfactorily, but the 2024 review documents a failure to resolve the issue, a loose toilet left behind, and a broken flange that required a second company to fix. Experience scores moderately — some reviews cite knowledgeable and skilled crews, but the 2024 incident involving an inexperienced apprentice and the 2018 incident of arriving unprepared and needing to leave for supplies both reflect meaningful skill and preparation gaps. Read less