Bob’s Backflow & Plumbing

Bob's Backflow and Plumbing earns strong marks across all four dimensions, driven by a large volume of detailed, specific reviews praising named technicians and office staff for professionalism, technical knowledge, and courteous communication. The experience and professionalism dimensions are particularly well-supported, with dozens of reviews citing skilled, knowledgeable technicians like Nichol... Read more

Bob's Backflow and Plumbing earns strong marks across all four dimensions, driven by a large volume of detailed, specific reviews praising named technicians and office staff for professionalism, technical knowledge, and courteous communication. The experience and professionalism dimensions are particularly well-supported, with dozens of reviews citing skilled, knowledgeable technicians like Nicholas, Michael, Hannah, and Jimmy by name. However, a recurring and credible pattern of complaints around phone responsiveness — multiple 1-star reviews citing unanswered calls and unreturned messages — meaningfully suppresses the professionalism and project completion scores. Pricing is generally viewed favorably, with several reviewers noting competitive quotes and honest assessments that saved them money, though one older review flagged a billing discrepancy where the final charge exceeded the quoted amount. One notable positive signal is a review documenting that the company proactively issued a refund for an overcharge, suggesting ownership-level integrity, though this is offset by the billing complaint and the unresolved communication failures. Read less