Baldwin’s Quality Plumbing

The overwhelming majority of reviews describe serious failures across all four dimensions. Professionalism is heavily penalized by multiple accounts of rude behavior, ghosting customers, abandoning equipment on others' property, and leaving messes — with only two very old reviews (2007–2011) offering any positive counterpoint. Project completion is critically low, with multiple reviews describ... Read more

The overwhelming majority of reviews describe serious failures across all four dimensions. Professionalism is heavily penalized by multiple accounts of rude behavior, ghosting customers, abandoning equipment on others' property, and leaving messes — with only two very old reviews (2007–2011) offering any positive counterpoint. Project completion is critically low, with multiple reviews describing incomplete work, flooding caused by faulty repairs, unattached drywall, abandoned job sites, and debris left behind. Experience scores are similarly poor, with reviewers citing incorrect toilet installations, restricted water lines that later burst, and workers described as not knowing what they were doing. Pricing receives a low score due to explicit accounts of financial harm caused by shoddy work (emergency cleaning costs, hiring second plumbers to redo work) and one account of a rental agreement that was never honored. The two positive reviews are from 2007 and 2011 — over a decade old — and carry minimal weight given the volume and recency of negative feedback. Read less