All Hours Emergency Plumber

The overwhelming majority of reviews describe a company with severe, systemic failures across every scored dimension. Professionalism is catastrophically low: technicians show up unannounced or not at all, phone calls and voicemails go unanswered for days or weeks, staff hang up on customers, and multiple reviewers describe rude and condescending behavior from both technicians and office staff. Pr... Read more

The overwhelming majority of reviews describe a company with severe, systemic failures across every scored dimension. Professionalism is catastrophically low: technicians show up unannounced or not at all, phone calls and voicemails go unanswered for days or weeks, staff hang up on customers, and multiple reviewers describe rude and condescending behavior from both technicians and office staff. Project completion is equally dismal, with dozens of accounts of abandoned jobs, missed appointments (sometimes four or five times for the same job), work orders falsely marked as complete, and customers left without hot water or with open holes in their walls for weeks or months. Experience scores marginally higher only because a small cluster of positive reviews — mostly involving specific named technicians like Robbie, Vinnie, James, and Joshua — describe competent, knowledgeable work; however, these are vastly outnumbered by accounts of misdiagnosis, incorrect parts installed, and technicians admitting they lacked the right tools or knowledge. Pricing is rated extremely low due to widespread, detailed allegations of fraudulent upcharging, fabricated modification requirements, and deliberate misdiagnosis designed to deny warranty claims and extract out-of-pocket payments from customers. Read less