Aldridge & Sons Plumbing

Aldridge and Sons presents a deeply mixed picture across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: multiple reviewers praise punctuality, friendly attitudes, and responsive communication, while several others describe dismissive technicians, security violations, last-minute appointment cancellations, and outright unprofessional behavior... Read more

Aldridge and Sons presents a deeply mixed picture across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: multiple reviewers praise punctuality, friendly attitudes, and responsive communication, while several others describe dismissive technicians, security violations, last-minute appointment cancellations, and outright unprofessional behavior. Pricing is a significant concern, with multiple explicit complaints about opaque billing, surprise after-hours charges, and fees perceived as grossly disproportionate to work performed — dragging that dimension's score down considerably. Project completion is similarly split: several reviewers praise thorough, complete work and emergency responsiveness, but others describe technicians leaving without resolving the problem, failed diagnoses, and work that required a competitor to finish. Experience scores modestly above the midpoint, with positive mentions of knowledgeable plumbers who explained work clearly, offset by serious complaints about misdiagnosed leaks, ineffective drain snaking, and a technician who failed to identify a hot water issue. Read less