A-1 Plumbing, Heating, Air Conditioning, and Refrigeration

This contractor received overwhelmingly negative feedback across nearly all dimensions. Pricing is the most severely impacted dimension, with two of three reviewers explicitly describing hidden fees, undisclosed flat charges, and a billing department characterized as rude — one reviewer paid $604 for under an hour of work with no upfront transparency. Professionalism scores are dragged down sign... Read more

This contractor received overwhelmingly negative feedback across nearly all dimensions. Pricing is the most severely impacted dimension, with two of three reviewers explicitly describing hidden fees, undisclosed flat charges, and a billing department characterized as rude — one reviewer paid $604 for under an hour of work with no upfront transparency. Professionalism scores are dragged down significantly by poor communication practices (late notification of delays), an unresponsive owner who never followed through on promised callbacks, and an office policy that deliberately withholds pricing information from customers. Project completion and experience scores are slightly more neutral — the one positive review noted competent, quick work and cleanup, and the gas leak repair in the detailed negative review was technically completed — but the surrounding conduct and lack of follow-through on customer concerns prevent these dimensions from scoring well. Overall, the pattern across all three reviews paints a consistent picture of a company with serious transparency and customer service deficiencies. Read less