USA SNAKE

Monroe demonstrates strong professionalism with consistent praise for responsiveness, punctuality, and courteous demeanor across 7 reviews. Technical expertise is evident in problem diagnosis and quality workmanship. However, the score is significantly impacted by one detailed 2020 review documenting a critical failure: incomplete installation (uncapped disposal), three-week delay in addressing th... Read more

Monroe demonstrates strong professionalism with consistent praise for responsiveness, punctuality, and courteous demeanor across 7 reviews. Technical expertise is evident in problem diagnosis and quality workmanship. However, the score is significantly impacted by one detailed 2020 review documenting a critical failure: incomplete installation (uncapped disposal), three-week delay in addressing the issue, and refusal to refund the installation fee. This represents a serious project completion and accountability failure. Pricing feedback is mixed—most reviews cite fair/reasonable rates, but the 2020 review documents questionable charges ($100 installation fee for incomplete work, $120 cap-popping by competitor). The contractor's lack of licensing is also noted. Read less