Estrella Plumbing Services

Estrella Plumbing receives a critically low WW Score of 42.3, driven primarily by severe deficiencies in professionalism and pricing practices. Seven reviews explicitly document poor communication, rudeness, unresponsiveness, and aggressive behavior from management (particularly Victor). Eight reviews detail systematic overcharging, double-billing of service fees, and failure to honor stated prici... Read more

Estrella Plumbing receives a critically low WW Score of 42.3, driven primarily by severe deficiencies in professionalism and pricing practices. Seven reviews explicitly document poor communication, rudeness, unresponsiveness, and aggressive behavior from management (particularly Victor). Eight reviews detail systematic overcharging, double-billing of service fees, and failure to honor stated pricing agreements—a pattern that suggests deliberate deceptive practices rather than isolated incidents. Project completion is compromised by incomplete work, abandoned callbacks, and failure to deliver promised follow-up services. Only three reviews mention technical skill positively, and these are outweighed by complaints of incomplete inspections and inability to source common parts. The two 5-star reviews from 2021 lack specificity and predate the majority of negative feedback, which clusters heavily in 2022–2023. Read less