ProMag Energy Group

The overwhelming majority of reviews — roughly 85% — are 1-star and describe a deeply dysfunctional company across every dimension. Professionalism is catastrophically low: the owner (JD Harris) is repeatedly described as hanging up on customers, yelling, and being dismissive; office staff are described as rude, sarcastic, and unprofessional; technicians missed appointments repeatedly across d... Read more

The overwhelming majority of reviews — roughly 85% — are 1-star and describe a deeply dysfunctional company across every dimension. Professionalism is catastrophically low: the owner (JD Harris) is repeatedly described as hanging up on customers, yelling, and being dismissive; office staff are described as rude, sarcastic, and unprofessional; technicians missed appointments repeatedly across dozens of reviews. Pricing is the lowest-scoring dimension, with extensive, specific evidence of massive markups (900% on refrigerant per one reviewer), refusal to provide itemized bills, flat-rate pricing used to obscure costs, and a consistent pattern of recommending unnecessary full-unit replacements to customers who later had minor repairs done for a fraction of the cost. Project completion is nearly as poor, with multiple accounts of failed inspections, improperly installed units, abandoned permits, water damage caused by faulty installs, and units failing within days of installation. Technical experience is also severely questioned, with multiple reviewers reporting wrong diagnoses, undersized units installed, mismatched equipment, and second-opinion technicians finding simple fixes after Promag recommended full replacements. The handful of positive reviews (approximately 8-9 out of 72) are largely generic, brief, and lack the specificity of the negative reviews, raising authenticity concerns. Read less