Mesic Construction Services

This single review paints a deeply negative picture across nearly all dimensions. On professionalism, the contractor failed to communicate clearly about pricing, the owner instructed the technician to charge the full estimate despite the scope of work being significantly reduced, and the customer felt deceived and disrespected. Pricing received the lowest score, as the customer was charged $420 fo... Read more

This single review paints a deeply negative picture across nearly all dimensions. On professionalism, the contractor failed to communicate clearly about pricing, the owner instructed the technician to charge the full estimate despite the scope of work being significantly reduced, and the customer felt deceived and disrespected. Pricing received the lowest score, as the customer was charged $420 for a repair that required a 3-inch plastic piece and roughly 15 minutes of labor, with the justification being travel distance and an alleged agreement the customer explicitly denies making. Project completion receives a partial score because the leak was ultimately fixed, but the process involved a failed first visit, poor diagnosis, and a billing dispute that left the customer feeling exploited. Experience is scored low-to-moderate: the first technician could not locate the leak without extensive access, while the second technician found and fixed it quickly, suggesting inconsistent skill levels within the company. Read less