Overview of Company Customer Sentiment Analysis in May
Craftsman Construction shows a mixed but meaningful track record across reviews spanning over a decade. Professionalism scores moderately well, with multiple reviewers praising Chris's communication, responsiveness, and interpersonal manner — however, one reviewer explicitly reported being ghosted after a quote was promised, which is a direct professionalism failure. Project completion is the mo... Read more
Craftsman Construction shows a mixed but meaningful track record across reviews spanning over a decade. Professionalism scores moderately well, with multiple reviewers praising Chris's communication, responsiveness, and interpersonal manner — however, one reviewer explicitly reported being ghosted after a quote was promised, which is a direct professionalism failure. Project completion is the most concerning dimension: the detailed 1-star review from 2013 documents numerous structural and workmanship failures that only became apparent after the job appeared visually complete, including improper sink installation, subfloor issues, and cabinet defects — though a 2011 review praised on-time delivery and quality follow-through. Experience scores reflect this same tension: surface-level work was frequently praised as beautiful, but the 2013 review raises serious concerns about underlying technical execution and crew supervision. Pricing received limited but generally positive mentions, with one reviewer noting Chris actively saved them money. Read less