AA Service and Repair

AA Service and Repair's WW Score is severely depressed by an overwhelming volume of negative reviews spanning nearly a decade, with pricing being the single most damaging dimension. Dozens of reviewers explicitly describe being charged 10x to 100x the actual part cost — capacitors worth $8–$15 billed at $300–$600, motors worth $150 billed at $950, and labor charges of $1,000–$1,900 for wor... Read more

AA Service and Repair's WW Score is severely depressed by an overwhelming volume of negative reviews spanning nearly a decade, with pricing being the single most damaging dimension. Dozens of reviewers explicitly describe being charged 10x to 100x the actual part cost — capacitors worth $8–$15 billed at $300–$600, motors worth $150 billed at $950, and labor charges of $1,000–$1,900 for work taking under an hour. Project completion is nearly as damaging, with repeated patterns of no-shows, abandoned work, failed inspections, warranty refusals, unresolved callbacks, and installations left incomplete or unsafe. Professionalism scores marginally higher due to a meaningful subset of positive reviews praising individual technicians — particularly Alex, Sean, and Jacob — by name, but these are consistently offset by reports of rude office staff, unanswered calls, and retaliatory behavior toward customers who left negative reviews. Experience scores slightly better than the other dimensions because some reviewers acknowledge technicians were knowledgeable, but this is undermined by multiple accounts of misdiagnosis, incorrect wiring, failed inspections, and technicians who admitted they did not know what was wrong. Read less