My Personal Plumber

My Personal Plumber presents a deeply mixed picture across all dimensions. Professionalism is the most frequently mentioned dimension and shows a stark split: multiple reviewers praise Steve's friendliness, responsiveness, and communication, while three separate reviewers describe being ignored after leaving messages, receiving attitude when requesting callbacks, or being stonewalled when raising ... Read more

My Personal Plumber presents a deeply mixed picture across all dimensions. Professionalism is the most frequently mentioned dimension and shows a stark split: multiple reviewers praise Steve's friendliness, responsiveness, and communication, while three separate reviewers describe being ignored after leaving messages, receiving attitude when requesting callbacks, or being stonewalled when raising complaints. Project completion is a significant concern — at least three reviews explicitly describe incomplete or incorrect work, including a failed multi-task job, a leak that was not fixed, and a whole-house filter installed incorrectly, all of which required a second plumber to resolve. Pricing drew mixed signals, with some reviewers praising fair rates while one reviewer felt charged $229 for minimal work and another paid $395 for a faulty installation. Experience scores are dragged down by documented technical failures, though several older reviews do describe competent, knowledgeable service. The overall score reflects genuine quality inconsistency rather than a reliably good or bad contractor. Read less