Rapid-Rooter Plumbing & Drain Service

This contractor's review record is deeply polarized: a large cluster of enthusiastic 5-star reviews praising individual technicians (Bo, Gavin, Ace, Alan, Jordan) for professionalism, punctuality, and cleanliness sits alongside a substantial and detailed body of 1-star reviews citing severe price gouging, abandoned jobs, no-shows, and dishonest billing practices. Pricing is the single most damagin... Read more

This contractor's review record is deeply polarized: a large cluster of enthusiastic 5-star reviews praising individual technicians (Bo, Gavin, Ace, Alan, Jordan) for professionalism, punctuality, and cleanliness sits alongside a substantial and detailed body of 1-star reviews citing severe price gouging, abandoned jobs, no-shows, and dishonest billing practices. Pricing is the single most damaging dimension, with dozens of reviewers explicitly describing quotes that were two to five times competitor rates, refusals to provide itemized breakdowns, and bait-and-switch quoting behavior. Project completion is also significantly undermined by multiple accounts of work left incomplete, guarantees not honored, and technicians failing to show up after confirmed appointments. Professionalism scores moderately because individual technicians frequently receive praise for courtesy and cleanliness, but management and office conduct repeatedly draws sharp criticism for dismissiveness, threats, and broken commitments. Experience is mixed, with some reviewers praising diagnostic skill while others describe technicians unable to complete standard installations or misdiagnosing problems that competitors resolved quickly and cheaply. Read less