Cocoplum Plumbing

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This contractor shows significant inconsistency across reviews. Two reviews (June 2024 and June 2023) praise professionalism, fair pricing, and quality workmanship, with one explicitly recommending the sole proprietor. However, a critical November 2023 review alleges deceptive sales practices (unnecessary water heater replacement), failure to honor a written refund agreement, and unresponsiveness—requiring bank intervention. The pricing dimension is severely compromised by the refund dispute and alleged upselling. Project completion is undermined by the unresolved refund issue and lack of follow-through on promised cancellation terms. With only 3 reviews and a stark polarity between positive and negative experiences, confidence in any dimension is limited. Read less