All Pro Pools & Pavers

This contractor's review history tells a deeply divided story split across two distinct time periods. Reviews from 2011 through 2020 consistently praise Richard and All Pro Pools for professionalism, communication, technical knowledge, and timely project completion. However, the two most recent reviews from early 2023 describe a serious and alarming pattern: projects abandoned after months or year... Read more

This contractor's review history tells a deeply divided story split across two distinct time periods. Reviews from 2011 through 2020 consistently praise Richard and All Pro Pools for professionalism, communication, technical knowledge, and timely project completion. However, the two most recent reviews from early 2023 describe a serious and alarming pattern: projects abandoned after months or years of delays, deposits taken with no work completed, and the owner becoming unreachable. Project completion receives the heaviest scoring penalty because abandonment is the most severe failure in that dimension, and the two recent 1-star reviews explicitly describe it. Professionalism is similarly dragged down by the reported pattern of stopped communication and ghosting clients. The older positive reviews prevent scores from bottoming out entirely, but the recency weighting required by Rule 6 means the 2023 complaints carry disproportionate importance. Read less