A1 Quality Plumbing

The review set is deeply polarized, with a cluster of enthusiastic 5-star reviews offset by a significant number of detailed 1-star complaints that describe serious issues including uncertified plumbers, incomplete and incorrect work, overcharging, hidden billing practices, and verbally abusive ownership. Professionalism scores were dragged down substantially by multiple accounts of rude and argum... Read more

The review set is deeply polarized, with a cluster of enthusiastic 5-star reviews offset by a significant number of detailed 1-star complaints that describe serious issues including uncertified plumbers, incomplete and incorrect work, overcharging, hidden billing practices, and verbally abusive ownership. Professionalism scores were dragged down substantially by multiple accounts of rude and argumentative owner behavior, credit card pre-authorization concerns, and a phone message refusing all new work. Pricing received negative mentions for overcharging and a $330 bill for an unresolved toilet leak, partially offset by a few reviewers who praised fair and transparent quotes. Project completion is a major concern, with at least two reviews describing work left unfinished or done incorrectly multiple times, including a water heater installed in the wrong location twice. Experience scores reflect a mixed picture: some reviewers praised knowledgeable and skilled plumbers, while others explicitly stated that the company employs uncertified or non-journeyman plumbers and that work had to be redone by a competing company. Read less