A Royal Flush Plumbing

A Royal Flush has a strong base of positive reviews praising friendliness, responsiveness, and fair pricing, with many customers citing same-day or next-day service as a standout quality. However, a meaningful cluster of negative reviews — spanning multiple years — raises legitimate concerns across all four dimensions: overcharging vulnerable customers, failed repairs requiring a second plumbe... Read more

A Royal Flush has a strong base of positive reviews praising friendliness, responsiveness, and fair pricing, with many customers citing same-day or next-day service as a standout quality. However, a meaningful cluster of negative reviews — spanning multiple years — raises legitimate concerns across all four dimensions: overcharging vulnerable customers, failed repairs requiring a second plumber, no-shows, rude communication, and outdated or poorly maintained equipment. The professionalism score is tempered by documented instances of unprofessional language, failure to return calls, and a dismissive owner response to a critical review. Project completion is the most penalized dimension, with multiple reviewers explicitly stating the job was not fixed, work was left incomplete, or additional charges were demanded mid-job. Pricing receives a moderate score because while many customers praised fair rates, several reviews describe significant overcharging — including a $15,000 unnecessary quote and a $700+ bill for an elderly widow — which cannot be ignored. Experience is similarly mixed: skilled technicians are praised in many reviews, but botched wiring, incorrect installations, and outdated equipment are documented in others. Read less