Performance

This contractor's review profile is overwhelmingly negative across all four scored dimensions. Professionalism is severely damaged by pervasive reports of no-shows, cancelled appointments without notice, failure to return calls from managers, rude staff, and in one case an employee allegedly soliciting personal payment from a 96-year-old customer. Pricing is the single worst-performing dimension, ... Read more

This contractor's review profile is overwhelmingly negative across all four scored dimensions. Professionalism is severely damaged by pervasive reports of no-shows, cancelled appointments without notice, failure to return calls from managers, rude staff, and in one case an employee allegedly soliciting personal payment from a 96-year-old customer. Pricing is the single worst-performing dimension, with dozens of reviews documenting quotes 2x to 4x higher than competitors for identical work, hidden charges, unauthorized recurring billing, and multiple allegations of exploiting elderly customers. Project completion is critically low due to repeated accounts of unfinished work, failed repairs, botched installations requiring 7+ return visits, and jobs abandoned entirely. Experience scores marginally higher only because a small number of positive reviews describe competent individual technicians, but these are vastly outweighed by accounts of misdiagnosis, incorrect parts installation, damaged property, and work that made problems worse. The handful of positive reviews are insufficient to meaningfully offset the volume and severity of negative experiences documented across multiple years. Read less