Rat Rod Plumbing

Rat Rod Plumbing has a generally positive track record across most dimensions, with multiple reviewers praising responsiveness, communication, and the ability to solve problems that other plumbers could not. Pricing feedback is favorable, with at least two reviewers explicitly noting competitive or fair pricing and one mentioning additional work done without extra charge. However, two significant ... Read more

Rat Rod Plumbing has a generally positive track record across most dimensions, with multiple reviewers praising responsiveness, communication, and the ability to solve problems that other plumbers could not. Pricing feedback is favorable, with at least two reviewers explicitly noting competitive or fair pricing and one mentioning additional work done without extra charge. However, two significant negative reviews meaningfully drag down the scores: one citing sloppy work and left trash, and another — a detailed, credible account from a disabled veteran — alleging unauthorized modifications to a work order and a deeply unprofessional verbal response from staff member Kathy, including an alleged slur. The veteran's review is particularly damaging to the professionalism and project completion dimensions, as it describes both ethical misconduct and a failure to communicate transparently with the customer. The overall picture is a company with genuine strengths but serious, documented service failures that cannot be dismissed. Read less