Next Plumbing

Next Plumbing scores strongly on professionalism and experience, with hundreds of reviews praising technicians by name for punctuality, courtesy, clear communication, shoe covers, cleanup, and technical skill across a wide range of plumbing tasks. Project completion is also generally strong, with most jobs finished same-day or within the promised timeframe, though a meaningful minority of negative... Read more

Next Plumbing scores strongly on professionalism and experience, with hundreds of reviews praising technicians by name for punctuality, courtesy, clear communication, shoe covers, cleanup, and technical skill across a wide range of plumbing tasks. Project completion is also generally strong, with most jobs finished same-day or within the promised timeframe, though a meaningful minority of negative reviews describe incomplete work, recurring problems after service, and instances where callbacks were refused or required additional charges. The pricing dimension is the most significant drag on the overall score: a substantial number of reviewers across many years explicitly describe costs as high, unexpected, or significantly above competitor quotes, and several serious complaints allege deceptive pricing practices, bait-and-switch tactics, and exploitation of elderly or vulnerable customers. The WW Score of 79.2 reflects a company with genuinely strong service delivery in most cases, meaningfully offset by a persistent and credible pattern of pricing complaints and a smaller but serious cluster of workmanship and ethics complaints. Read less