Best Home Services

Best Home Services presents a deeply polarized review profile: a large cluster of recent 5-star reviews (primarily from May–June 2025) praise individual technicians as professional, punctual, and knowledgeable, while a substantial body of older but still significant 1-star reviews (2018–2025) describe systematic price gouging, dishonest diagnostics, failed work, no-shows, and predatory upselli... Read more

Best Home Services presents a deeply polarized review profile: a large cluster of recent 5-star reviews (primarily from May–June 2025) praise individual technicians as professional, punctual, and knowledgeable, while a substantial body of older but still significant 1-star reviews (2018–2025) describe systematic price gouging, dishonest diagnostics, failed work, no-shows, and predatory upselling targeting elderly customers. Pricing is the most critically damaged dimension, with dozens of independent reviewers documenting charges 2–5 times competitor rates for identical work, and multiple accounts of technicians recommending unnecessary replacements. Project completion suffers from recurring reports of work not passing inspection, jobs abandoned mid-project, callbacks ignored, and problems recurring shortly after service. Professionalism scores are pulled upward by the recent wave of positive reviews but dragged down significantly by documented incidents of technicians lying about diagnoses, threatening customers, taking unauthorized photos, and blocking customer phone numbers. The experience dimension similarly reflects a split between genuinely skilled individual technicians and others described as incompetent or deliberately deceptive. Read less