Monroe Plumbing

This contractor's review record is dominated by serious, specific complaints across all four scored dimensions. Professionalism is heavily penalized by multiple accounts of the owner yelling at customers, hanging up on them, failing to return calls, and providing dishonest communication about parts and pricing. Project completion is a major concern, with reviews describing abandoned callbacks, inc... Read more

This contractor's review record is dominated by serious, specific complaints across all four scored dimensions. Professionalism is heavily penalized by multiple accounts of the owner yelling at customers, hanging up on them, failing to return calls, and providing dishonest communication about parts and pricing. Project completion is a major concern, with reviews describing abandoned callbacks, incorrect installations left unresolved, a $12,000 grinder pump that failed immediately, and 75% of work needing to be redone by another plumber. On pricing, multiple reviewers flagged hidden upcharges, inflated billing, and sky-high quotes revealed only after work had begun. Experience scores are dragged down by a drain that another plumber unclogged in 15 minutes after this company declared it impossible, hot and cold lines connected backwards, and workmanship described as horrible by a 30-year construction industry veteran. The handful of positive reviews are outweighed in both volume and specificity by the negative ones. Read less