Brown Heating & Cooling

The reviews paint a largely negative picture of this contractor across multiple dimensions. Professionalism is mixed at best: while one reviewer noted friendliness and punctuality, another described a technician who failed to reassemble equipment properly, attempted to upsell unnecessary parts, and placed a sticker over a competitor's branding, and a third described unreturned calls and poor follo... Read more

The reviews paint a largely negative picture of this contractor across multiple dimensions. Professionalism is mixed at best: while one reviewer noted friendliness and punctuality, another described a technician who failed to reassemble equipment properly, attempted to upsell unnecessary parts, and placed a sticker over a competitor's branding, and a third described unreturned calls and poor follow-through. Project completion is a significant concern, with at least two reviews describing incomplete or damaged work — including an AC unit left non-functional and a persistent leak that was never resolved. Experience scores poorly given explicit evidence of technical incompetence (damaged a one-year-old Trane unit) and substandard workmanship (using a household vacuum for duct cleaning). Pricing receives a slightly higher score only because one reviewer cited competitive bids, but another described the deal as a rip-off in practice. Read less