Bonita Springs Plumbing & Gas Inc

The majority of reviews praise Mike for responsiveness, honesty, fair pricing, and technical competence, with multiple reviewers highlighting his willingness to save customers money rather than upsell unnecessary services. However, two recent negative reviews (2023) are significant: one describes rude phone behavior and an abrupt hang-up, and another alleges a misdiagnosis, cash-only payment deman... Read more

The majority of reviews praise Mike for responsiveness, honesty, fair pricing, and technical competence, with multiple reviewers highlighting his willingness to save customers money rather than upsell unnecessary services. However, two recent negative reviews (2023) are significant: one describes rude phone behavior and an abrupt hang-up, and another alleges a misdiagnosis, cash-only payment demand, and unwillingness to work — directly contradicting the positive pattern. These negative reviews are among the most recent in the dataset, which under recency weighting reduces confidence in the otherwise strong positive trend. Project completion scores are tempered by the 2023 complaint of a job not properly diagnosed and completed. Overall, the score reflects a contractor with a historically strong reputation that shows some concerning recent signals. Read less