AZ Air Conditioning Plumbing

This contractor presents a deeply bifurcated review profile: a strong cluster of recent 2024–2025 reviews praising named technicians (Adrian, Anthony, Mark, Prestly, Conrado, Gilbert, Diego, Angel, and others) for professionalism, punctuality, and quality workmanship, contrasted sharply with a large volume of 1-star reviews spanning 2016–2024 describing no-shows, dishonest diagnoses, price inf... Read more

This contractor presents a deeply bifurcated review profile: a strong cluster of recent 2024–2025 reviews praising named technicians (Adrian, Anthony, Mark, Prestly, Conrado, Gilbert, Diego, Angel, and others) for professionalism, punctuality, and quality workmanship, contrasted sharply with a large volume of 1-star reviews spanning 2016–2024 describing no-shows, dishonest diagnoses, price inflation, incomplete repairs, and hostile customer service. The pricing dimension is heavily penalized by multiple credible accounts of inflated charges above home warranty coverage, charges for work not performed, and a BBB 'F' rating flag. Project completion suffers significantly due to numerous documented cases of abandoned jobs, failed callbacks, and recurring issues left unresolved after multiple visits. Professionalism scores reflect the genuine split: many individual technicians are praised warmly, but the company's scheduling, dispatch, and management layer generated consistent complaints about rudeness, dishonesty, and non-responsiveness. The experience dimension is moderate-positive for named technicians but dragged down by multiple accounts of misdiagnosis and incompetent repairs. Read less